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Shipping Policy

Congratulations! You found the perfect sit-stand desk for your home or office, and now you’re wondering how it will get from us to you – and, if you’ll have to come out of pocket for shipping. Here’s a quick overview of our shipping policies so you can know exactly what to expect.

Shipping & Handling

We proudly offer FREE shipping via FedEx to the continental United States. If you’re shipping to Alaska or Hawaii, you will be charged the FedEx posted rate. For orders shipping to Puerto Rico, or any country other than the U.S., please give us a call at (855) 421-2808. The processing time for orders is the same day as you order. After that, delivery time within the United States is 3-5 days. Shipping to P.O. Boxes is NOT available. Shipping to APO/FPO and International addresses are not currently available as a standard option. Please call or e-mail for the status and charges for your specific location. Please keep in mind that when things happen like national holidays, inventory shortages, shipping carrier delays, customs delays, extreme weather, and other scenarios that we unfortunately have no control over, your delivery may be delayed. We appreciate your patience in those instances.

Shipping Address Modification

Because we aim to fulfill orders as quickly as possible, after 12 p.m. PST each day, we cannot change the shipping address or other details on your order. You are welcome to return the item to us in accordance with our Return Policy.

Return Policy

We want you to be completely satisfied with your FlexiSpot purchase, and we strive to provide expert guidance to help you choose the best possible products for your needs. We also understand that sometimes a product just doesn’t quite fit. That is why we make returns easy.

Please send us an email with your return request along with the order number included. Also, please let us know the reason for your return. We will issue a Return Merchandise Authorization (RMA) number.

General information for all returns

  1. All items must be returned in their original factory packaging and in “like new” condition.
  2. Items returned in other than “like new” condition will be subject to a 15% restocking fee. The restocking fee will be deducted from your refund.
  3. A Return Merchandise Authorization (RMA) number is required for all returns.
  4. Returns are processed and credited within 7 to 10 days of receipt.
  5. Returned items are subject to inspection prior to issuing a refund.
  6. You’ll be responsible for shipping the products to the return address provided with the RMA number.
  7. All returned items must be disassembled and repackaged as they were originally received. Items not returned in this condition may be subject to additional fees.
  8. We strongly suggest using a traceable and insurable shipping method when making your return. We are not responsible for returns lost or damaged in transit.

30-day risk-free policy

  1. You are free to return any item within 30 days of receipt.
  2. A 30-day risk-free policy applies to all items.
  3. No restocking fee is applied for items returned in “like new” condition.
  4. No shipping fee is applied for the return of the item.

Return after 30 days of receipt

  1. You are also free to return any item after 30 days of receipt.
  2. In this case, we offer two return options:

Option A:

The total cost of shipping will be deducted from your refund.

A 10 percent restocking fee will be deducted from the refund amount for all opened products.

Option B:

No shipping fee is applied.

A 15 percent restocking fee will be deducted from the refund amount for all opened products.

Tracking Your Order

You should receive an email with your shipment notification and tracking information shortly after you place your order. Orders can be tracked at https://www.fedex.com. If you have any shipping concerns, please call us at (855) 421-2808 for assistance.

Order Cancellation

If you want to cancel your order, please email us at contact@flexispot.com or call us at (855) 421-2808 (9am-5pm PST, M-F) within 1 hour of placing the order and before 12pm Central. We will issue a full refund if the order is canceled and the product has not yet shipped. If one hour has passed, the order will be processed for shipping and on-time delivery. At that point, it cannot be canceled and will need to go through the Return Merchandise Authorization (RMA) process. Shipping costs for returned merchandise will be deducted from your refund. If you refuse delivery of an order, FlexiSpot will deduct the cost of shipping from your refund.

Backordered Items

In the event an item you’ve ordered is out of stock, we will ship the items available and ship the out of stock item(s) as soon as they become available via an expedited method at no cost to you.

Delivery with Installation

Certain FlexiSpot products are eligible for our premium delivery services, including all the freight eligible items listed above.

Room-of-Choice Delivery: $100 per eligible item

Eligible Items: If any items in your order are eligible for this premium delivery service, you will be presented with an opportunity to purchase it during checkout.

Delivery Time: 5-7 business days to most areas.

Delivery Location: A team will unload your shipment from the truck and transport it to the room of your choice at the delivery location. There is a 2-floor maximum on stairways. Otherwise, deliveries can be made to any floor with direct access to an appropriately sized elevator.

Scheduling Required: Once your item(s) arrive at the local terminal, the delivery company will call you to set up a date and a 4-hour appointment window. The driver will then call you 30 minutes prior to delivery.

Signature Required: Someone must be present to accept the delivery and sign for it. Otherwise, the item(s) will not be unloaded from the truck.

Available in the lower 48 U.S. states only. Not available in Alaska and Hawaii.

Room-of-Choice + Assembly: $150 per eligible item

No Shipping Days

FlexiSpot will be closed the following days in 2018. No orders will ship these days, but you can still order through the website as usual.

New Years – Monday, January 1

Memorial Day – Monday, May 28

Independence Day – Wednesday, July 4

Labor Day – Monday, September 5

Thanksgiving Day – Thursday, November 22

Day after Thanksgiving Day – Friday, November 23

Christmas Day – Tuesday, December 25



Didn’t find the shipping information you were looking for? Just give us a call at (855) 421-2808 and we will be happy to assist you.